Title:  Technical Support Engineer

Location:  Boston, MA

Job Description:

We are helping our client company, a Boston area Web 2.0 company, fill a Technical Support Engineer role.  Candidates must have an experienced technical background, be proficient in web-based technologies, and high enthusiasm for customer success. The ideal candidate will like debugging code, enjoy solving issues by reverse engineering techniques and prototyping solutions.

Responsibilities:

•           Work directly with customers to respond to technical issues and questions via phone and email

•           Review and debug code, trace network connections, and provide clear communications of resolutions and technical instructions

•           Analyze technical trends for product and documentation enhancements; provide escalated technical and triage support for other team members; and actively contribute to our online community and knowledge database for up-to-date customer information and solutions. 

•           Work closely with Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.

Required:

•           BA/BS degree

•           2-5+ years work experience in a Customer Focused organization

•           3-5 + years in online technical problem solving and triage

•           Ability to communicate technical concepts clearly and effectively, both written and oral

•           Demonstrated ability to lead and manage initiatives to completion.

•           Proven ability to work with the team to quickly and calmly resolve technical issues.

•           Solid understanding of internet technologies including networking, firewalls & proxy servers

•           Ability to provide cross-reference support.

•           Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.

•           Proficiency in web-based technologies, including HTML, XML, FTP and Flash.

•           Proficiency and working knowledge of Action script (AS3) and Java script.

•           Proven success and experience with API implementation

•           Exposure to CRM and CDN applications

•           Exposure and working knowledge in at least one other programming language including Java, PHP, Ruby, or .Net .

Job Order # 353709LK

Only e-mailed resumes in Word format will be reviewed.  If you already have a working relationship with an NDT recruiter, please contact that recruiter directly.  Otherwise, please submit your resume to LARRY KAHN at:  L K @ N D T.C O M

We respect your privacy and will discuss with you our processes before your resume is presented to client companies.  Please feel free to forward this position to your colleagues.

About NDT:

Celebrating our 30th Year, New Dimensions in Technology, Inc. (NDT) is a permanent technical placement company specializing in Technical and Tech-Business professionals.  NDT is WBENC and SOMWBA certified.

http://www.ndt.com